Shipping & Returns

Orders are prepared once payment is confirmed. Delivery charges and timescales depend on the products ordered, the service selected and the delivery address, and are shown at checkout before you pay. You will receive an order confirmation email with the estimated delivery date.

If no one is available at the delivery address, the courier will contact you to arrange re-delivery. Products will only be left with a third party, such as a reception or concierge, with your express authority.

If an item arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and photos where relevant, and we will arrange a replacement or refund.

Unused items in their original condition and packaging may be returned within 14 days of delivery. Return shipping costs are the customer’s responsibility unless the item was damaged, faulty or incorrect.

Approved refunds are issued to the original payment method once the returned item has been received and checked. Your bank or card issuer may need additional time to show the credit.

Email us with your order number and a short description of the issue: